Level 2 Diploma in Customer Service
About This Course
Providing exceptional customer experiences is a key factor in most businesses achieving success. That’s why professionals with a strong foundation in customer service skills are highly valued, as they have the ability to ensure essential customer satisfaction and loyalty.
If you have a passion for delivering excellent service and building meaningful relationships with customers, a career in customer service could be a perfect fit for you!
TLC Academy’s Level 2 Diploma in Customer Service, accredited through TQUK, is designed to provide you with the essential knowledge and skills to excel in a customer service role. This comprehensive program serves as a launching pad for a successful career in the field.
Throughout the course, you will gain a solid foundation in customer service principles, learning how to effectively communicate with customers, handle complaints, and exceed expectations. Additionally, you will develop essential skills such as problem-solving, teamwork and empathy, which are crucial in building strong customer relationships.
Learning Objectives
Requirements
- There are no software or materials needed
- You'll be equipped with confidence and skills during this course, so simply need a willingness to learn
- Have some examples in mind of areas you'd like to negotiate over
Target Audience
- Those looking to get great prices both buying and selling
- People wanting to improve their confidence in negotiating, or hone existing skills
- Both beginners and experts - this course has lots of little known techniques included
- Anyone wanting to be richer in their personal and professional life
